ClearMax Labs runs clearmaxtech.com and takes on IT projects for dental practices in Seattle. ClearMax technicians come on site for server, computer, backup and software work. Each job is a defined project with a written scope and an end, and no monthly plan is required.
Last updated: November 2026
What work does ClearMax Labs take on?
- Servers: a new install, or a migration from an old machine, done to the software vendor's published steps.
- Computers: specified, set up at the desks, tested with the imaging and printers each desk uses.
- The cloud or server decision: a written answer sized to the practice, weighed on the server vs cloud page.
- Backups: an off-site copy, set up and proven by restoring it.
- New office IT: the server, computers, accounts and software ready for opening day.
What is outside that work?
Cabling, cameras and door hardware are done by your licensed local contractor, and network hardware stays with that contractor too. ClearMax Labs does not offer those trades. On a shared project, the written plan says what the server and computers need from the contractor, and who does what.
The program itself stays with its vendor, Open Dental Software, whose support desk handles the features, updates and online services. ClearMax Labs is not affiliated with the vendor. A practice whose program has stopped working today, and which is not already a client, should call that desk first, because it can usually tell quickly whether the fault is in the program.
This is also not a monthly support plan in disguise. Some practices already have someone for everyday questions and only need one piece of work done properly. That is the job this site exists for, and it ends when the work is done.
How does a project run?
- The practice describes what is planned, using the contact form.
- ClearMax Labs asks for any details still missing: the computers, the server, the image folder and the space.
- A written scope and quote follow, built from those details. Nothing starts until the practice has agreed to them. If more work is needed, it is brought to the practice's attention and the bid is updated.
- The work is booked around the practice's hours, usually an evening or weekend where a server is involved.
- The practice gets a handover record and a restored backup as proof.
Why is everything written down?
Partly because the next person to open that server deserves to know what is there. Partly because of what the records are. RCW 19.255.005 treats a name combined with someone's medical history, diagnosis or treatment as personal information, so a practice should be able to say what each drive held and what became of it. And WAC 246-817-310 asks a dentist to keep records readily accessible for at least six years after the last treatment, which outlasts most servers. The handover record lists the machine, the database version, the services installed, the backup destinations and the last restore date, and it stays with the practice, along with every licence and account in the practice's own name.
Nothing here is legal advice. Questions about what those rules require of a particular practice belong with its own counsel.